Terms and Conditions

Updated on the 11th of September 2024

Welcome to Becoming Centre for Mental Health ("we," "our," or "us"). By accessing or using our website, www.becomingcmh.com (the "Site"), you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully before using our Site or services.

1. Services

We provide access to mental health counselling services, blogs, and workshops through our Site. The services offered include one-on-one counselling sessions and group workshops.

2. Personal Information

To provide our services, we collect personal information including names, email addresses, and payment information. We use this information in accordance with our Privacy Policy.

3. User-Generated Content

Users may contribute content to our blog sections. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display your content on our Site.

4. Cancellation and Refund Policy

- Counselling Sessions: You may cancel a counselling session up to 24 hours before the scheduled time to receive a full refund. Cancellations made less than 24 hours before the session will incur a 50% charge of the original service fee.
- Extreme Circumstances: In cases of extreme circumstances such as technological difficulties (e.g., loss of power, internet issues), refunds will be considered at our discretion.
- No-Show Policy: If you fail to attend a booked session without prior notice, the full fee will be charged unless decided otherwise by us.

5. Payment Processing

We use RazorPay as our payment gateway and Zoho Bookings for appointment scheduling. By making a booking or payment, you agree to the terms of these third-party services. For more information, please review their terms and privacy policies.

6. Intellectual Property

All content and materials on our Site, including but not limited to text, graphics, logos, and software, are the property of Becoming Centre for Mental Health and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our Site without our explicit written permission.

7. Disclaimers

Our Site and services are provided "as is" and "as available" without any warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any information provided on our Site. The contents of this site are not for diagnostic or treatment purposes.

8. Limitation of Liability

To the fullest extent permitted by law, Becoming Centre for Mental Health and its associates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or services.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, India.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

becoming.cmh@gmail.com
+91 89252 38487

Privacy

Effective Date: 11th September 2024

1. Introduction

Welcome to Becoming Centre for Mental Health (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.becomingcmh.com), use our services, or interact with us in other ways.

2. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email ID, phone number, and any other information you provide
Payment Details: Although we do not directly handle payment details, we use third-party services for payment processing. Your payment information is collected and processed by Razorpay.
Booking Information: Details related to your bookings, which are managed through Zoho Bookings, a third-party service, which also collect and process your information

3. How We Use Your Information

We use the information we collect for various purposes, including:

Processing Bookings and Payments: To facilitate and manage your bookings and payment transactions.
Providing Services: To offer mental health services and support.
Communication: To respond to your inquiries, provide updates, and offer customer support.
Improving Our Services: To enhance our services and user experience based on your interactions with our website.

4. How We Share Your Information

We may share your information with:

Service Providers: We use Razorpay for payment processing and Zoho Bookings for managing appointments. These third-party services have their own privacy policies governing their use of your information.
Legal Requirements: If required by law or in response to legal requests or processes, such as a subpoena or court order.

5. Cookies and Tracking

Our website uses cookies as per Wix's standards to enhance user experience and analyze website performance. Cookies are small files stored on your device that help us remember your preferences and improve our website. You can manage or disable cookies through your browser settings.

6. Security of Your Information

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. Our data is stored on password-protected devices and online drives with restricted access to authorized personnel only.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information by contacting us via email.
Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations, by contacting us via email.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

becoming.cmh@gmail.com
+91 89252 38487

Refunds & Cancellations

1. Cancellation Policy

To ensure a smooth and fair process for all clients, we adhere to the following cancellation policy:

Cancellation Before 24 Hours: If you cancel your counseling session more than 24 hours before the scheduled time, you will receive a full refund of the amount paid.
Cancellation Within 24 Hours: Cancellations made within 24 hours of the scheduled session will incur a charge of 50% of the original value paid for the service. The remaining 50% will be refunded to you.

2. Extreme Circumstances

In cases of extreme circumstances, we may consider exceptions to our standard cancellation policy:

Technological Difficulties: If you experience significant technological issues, such as loss of power or internet connectivity, that prevent you from attending your session, the cost of the session may be refunded at the company’s discretion. Please inform us as soon as possible if such issues arise.

3. No-Show Policy

No Show: If you do not show up for a session that has been booked and no prior cancellation notice has been provided, the full fee for the session will be charged. However, the company may review and decide otherwise on a case-by-case basis.

4. How to Cancel or Reschedule

To cancel or reschedule your session, please contact us via [preferred method of contact, e.g., email, phone] as soon as possible. Be sure to provide your booking details for us to process your request efficiently.